Dealing with Difficult People
Learn how listening and communication can help diffuse tough situations
It is hard to maintain your calm and not take it personally when your customer is being difficult or rude, yet that is what is necessary for business. This class will show you ways to communicate more effectively with the unhappy customer and find a positive solution.
Course Topics Include:
- Understanding the difference between difficult vs. upset people.
- What makes a person difficult.
- Learn the skills to master managing difficult people.
- Learn the three stages of conflict and how to manage the customer.
- Quick tips on how to handle common hassles.
- 10 active listening tips.
- How to avoid escalation.
Seminar Pricing
In Person and Virtual Attendance Available
- $49 | Early Bird Pricing
- $59 | General Admission
- $79 | Non-member Pricing
Property Pass: $450 / Property
- Unlimited classes for unlimited number of people at your community through June 30, 2022*
- Good for current and new community employees
*Does not include Certifications, Credentials or Education Events
Hybrid Seminar: What to Expect
Hybrid classes will have the option for members to attend in-person or virtually through Zoom. When registering for class, please be sure to select the correct ticket type for your preferred delivery method.
Students attending virtually will still have the option to ask questions live and interact with the instructor and class. Be sure to bring all your questions!
For more information
Lisa Godbehere
303.329.3300