From Apathy to Empathy

Apathy

"Lack of interest, enthusiasm, or concern"

Empathy

"Ability to understand and share the feelings of another"

Turn your apathy to empathy in this all new seminar from AAMD! Taking an apathetic approach with residents can hurt your relationships, hinder renewals and much more. It has never been more important to provide residents with a true gauge of what is happening and why.

Topics include:

• How to recognize apathetic behavior 
• Taking an empathetic approach 
• Handling rent increases with empathy
• The importance of knowing your sub-markets
• New tools to handle difficult situations
• Much more!

  ---